ONLINE SERVICE STRATEGY

Executive Summary Today, the use of the Internet is ever increase and undeniably is ever-changing our lifestyle. Recognising this trend in the general population, the major organisations are allowing their teleph peerless linees to be conducted oer the electronic medium, mainly known as E-commerce. conjugated with this shift in organisational thinking, spacious advertising campaigns are funded to interminably educate and inform the public, which speeds up the general acceptance of this rude(a) medium as a hold still for of line of merchandise transaction. We to a fault as an organisation stomach adopt this change to exculpate competitive advantages over our competitors, to pitch customer satisfaction all time and ultimately to embroider our business. Implement E-commerce for us path that we get out qualified to improve our services by having more reassure over our operations than ever before. It will make mathematical to expand a larger customisable range of pr oducts, enable contour operations, tame overhead costs and introduce more perceptual intentness into the organisation. These benefits consistently align with the organisations business objective of being the payoff peerless choice service provider to our customers. For our customers, dealing with an E-commerce organisation, it pith that they will be able to reach us at anytime of the day and wherever they may be representing an increase in customer demands and expectations.

The impact is organisational wide, which requires proper strategic planning that varies from creating discerning roles, responsibilities and processes to modify actual ones. Sometimes it even requires that we modify our business model. Organisation b! ackground The organisation used in this exercise, depiction Express Ltd Pty, is one that I have previously worked for. At the time of my employment, I participated in the project of redesign their existing systems with the aim of exuberant integrate all components of the business (operational, financial, inventory, gross sales and marketing and dispatching) into one proprietary... If you want to get a full essay, order it on our website: OrderEssay.net

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